Overview
At Plantrea, we take pride in delivering healthy plants and quality handicrafts. Our refund and returns policy lasts 7 days for plants and 15 days for handicrafts. If the applicable days have passed since your purchase, we unfortunately cannot offer you a full refund or exchange.
To be eligible for a return:
- Plants: Must be reported within 24 hours of delivery if damaged or unhealthy (with clear photos). Plants cannot be returned once unpacked, planted, or after 7 days.
- Handicrafts: Item must be unused, in its original condition, and in the original packaging.
Several types of items are exempt from being returned:
- Perishable and live plants beyond the 7-day window
- Custom or personalized handicrafts
- Gift cards or vouchers
- Sale or discounted items
Refunds
Once your return request is approved and the item is received/verified, we will notify you via email. If approved, the refund will be processed to your original method of payment within 7 working days.
Late or missing refunds
- First, check your bank account again.
- Then contact your credit card company or bank (it may take some time before the refund is posted).
- If you still haven’t received your refund, please contact us at wynpros@gmail.com.
Exchanges
We replace items only if they are defective or damaged on arrival. For exchanges of handicrafts or replacement of plants, email us at wynpros@gmail.com within the eligible time frame.
Gifts
- If the item was marked as a gift and shipped directly to you, you’ll receive a gift credit for the value of your return.
- If not marked as a gift, the refund will go to the original purchaser.
Shipping Returns
To return a handicraft product, you should mail your item to:
📍 Plantrea, Inaayat, Anappara Road, Muttil, Near Masjid, Muttil North, Wayanad, Kerala, 673122.
- You will be responsible for paying your own shipping costs for returning items. Shipping costs are non-refundable.
- For higher-value handicrafts, we recommend using a trackable shipping service or purchasing shipping insurance.
- For plants, we do not accept physical returns. Instead, customers must report damages with photos within 24 hours of delivery.
Need Help?
For questions related to refunds and returns, please contact us:
📧 wynpros@gmail.com
📞 +91 7025757330